Frequently asked questions
What should I do before Miss Millennial Maid arrives?
To ensure maximum efficiency, we ask that you sit back and relax. We will take care of everything and should we have any questions or concerns will we be sure to contact you.
Do I need to be at the service location for every cleaning?
No. Most of our customers are not home or at their place of business when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a key/code or let in by a trusted individual.
Is there a travel fee?
Yes. We charge .50 per mile from the nearest cleaner to your location.
What if something’s damaged during a service?
At Miss Millennial Maid, we treat every single home and business we clean with the utmost respect. If something happens to break or is misplaced during our service, we’ll do our best to repair or replace the item. Our cleaners are fully insured and bonded, so claims can be filed when appropriate
What if something is missed?
At Miss Millennial Maid, we treat every single home and business we clean with the utmost respect. If something happens to break or is misplaced during our service, we’ll do our best to repair or replace the item. Our cleaners are fully insured and bonded, so claims can be filed when appropriate.
What do you not clean?
Our professional cleaning services are designed to keep your home and business comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave organizational tasks to you unless you book an appointment specifically for these services or instruct us to tuck them away when cleaning.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What if I need to reschedule a service?
We understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks of being a client and it helps us ensure the satisfaction of our clients.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers pay by credit/debt card or cash. If you do choose to write us a check, please make it payable to Miss Millennial Maid.
Can I provide special cleaning instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
Why will my initial clean be more expensive than my other regularly scheduled services?
Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Miss Millennial Maid is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. We also offer further discounts to clients who book routine cleanings, that is weekly, bi-weekly or monthly. Contact us to request a free estimate.
How often can you provide service?
We are happy to provide services once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance, because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. All we ask is that during your service you keep your pet out of the way while we clean. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you do not plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
Why should I trust Miss Millennial Maid?
We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust us.
What if I have pests?
If we determine that there is any pest activity on the property, your service will be immediately terminated and your full balance will be due.
Do I need to pay a deposit?
Yes. All appointments require a 25% of your total service price in order to secure your appointment. This amount is deducted from your service.